Was in Toast today for breakfast and can safely say that I will never be back. Ever.
First off, when I was ordering my breakfast sandwich I had politely asked, "Is there any mayo in it?" The response was (in a tone that could suggest attitude), "What does it say on the menu?" So, I naively glanced down to read the menu item again (not catching on to the fact that the staff member was being rude) and replied, "Well, it doesn't say anything about mayo or not." To my surprise, the woman then said to me (in the worst attitude possible), "Well then that means there is no mayo."
Why did she have to ask me what it said on the menu? Shouldn't she know? If not, shouldn't she have just looked it up for me and learned for herself since she is actually WORKING there?
I should've left then but I was hungry and just wanted some food.
Then I ordered a Chai Latte to go with it. When my check came, I was surprised to see that it had added up to much over what I had roughly calculated in my head... I thought well, about $10 for the sandwich, and $3.5 for the Chai Latte.
So I looked at my check to see what they actually charged me... About $10 for the sandwich and $5 for the Chai Latte. What was interesting was, EVERY single menu had stated the latte was $3.5... $1.50 difference on an original price of $3.50 is a pretty large difference in percentage.
I alerted them to this and thought that it was just an honest mistake of perhaps charging me the wrong amount. What I said was, "The menu said that the Chai Latte was $3.50 and my check says that it is $5... can you please fix this?" So instead of taking care of the matter, the staff member asked me if I would like to see a manager. So then I thought, "Why would I want to see a manager about this? Just fix it! I'm not asking for a free latte!" At this point, I was a little fed up with this person's attitude so, I said, "Sure, why not... send them over."
So the "manager" comes over and takes a look at my check and says, "I'll be right back." Instead of fixing it, he goes back to the person that had been "helping" me and sends that person back to inform me of the fine print on the very bottom of the LAST page of their menu. It states something like, "menu prices are subject to change, without prior notice."
So, I paid my check... All of it and, now I am just feeling rather bitter and ripped off at the whole experience.
So... about the sandwich and Chai Latte I consumed...
Chai Latte was way too sweet and I really didn't like it all that much but drank it anyway cause it was cold and I was craving a Chai Latte anyway. It certainly is not even half... or even a third as good as Urth Cafe's.
My sandwich though was actually pretty good. The bread was nicely toasted. The tomato, lettuce, and avocado seemed fresh. The cheese was nice and well proportioned to the rest of the sandwich. I hate it when the cheese just dominates and drowns out all the other ingredients... this certainly didn't happen. I also appreciated that they used turkey bacon, because it's a healthier alternative and, the egg was well cooked and not greasy. All in all, not a bad sandwich but, I've had many other breakfast sandwiches that are just as good and I've had a handful of MUCH better breakfast sandwiches as well. So, for me, I'll skip the 'tude and take my money elsewhere.