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Manhattan

Smith and Wollensky - treated poorly for using their promo

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Smith and Wollensky - treated poorly for using their promo

thereuare | Dec 1, 2001 07:56 AM

After eating a few meals at the NYC Smith and Wollensky in the past, i received an email regarding a "price fixed" dinner for $30.01, so my wife and i decided to try it (the email showed the menu, which included appetizer, entree, and dessert). A very good dinner (food wise) was destroyed by a waiter (G. Donnelly) that made us feel like second class citizens. He was noticebly upset when he learned we were ordering the price fixed meal (even though we ordered drinks and a "side" as well).

Additionally, the email received stated that caesar salad was one appetizer choice, yet we were told that we could only choose from a house salad or pea soup. The same thing ocurred with dessert, where the email states that Apple Brown Betty is an option, but we were told it wasn't. We were told that the NYC location doesn't participate in that exact program, yet the email states: "Valid at any Smith & Wollensky." By the way, I even called the restaurant beforehand to ensure that they participated in the $30.01 dinner promotion.

Dinner still ran $100 (which is not a cheap dinner in my book) and we were looking for a good time, but unfortunately we didn't get it.

What are other people's experiences with taking advantage of promotions such as this, and how do you handle it if/when you're treated poorly because of it?

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