I took out of towners to Shanghai 1930. We were very disappointed in the service. It took 15 minutes to get a cocktail after it was ordered.
We had the triple basket of dim sum, which was good.
Then we had the peppercorn beef and Mongolian lamb chops. Both were attractively presented and well flavored, but they arrived at our table room temperature. Putting it on cold plates didn't help.
We never saw our waitress again, until she brought the bill much later, so we had no opportunity to ask that this be remedied. I'm not sure what they would have done, if anything, if we had pointed out that our food was cold.
It was really too bad because it would have been an excellent meal if the food had been served hot. We ended up paying a lot of money for food that was just OK.
Getting food in front of diners while it is hot would seem to be one of the most basic goals of the kitchen and the waiters. If you can't get that right, you shouldn't be in the business.
This was on a Thursday night and it was not crowded, so I can't chalk this up to an overwhelmed kitchen or wait staff.
There was also a small piece of broken glass in my water, which probably came from the waitress bouncing the water pitcher off of the glass when pouring. I suppose this is one of those mistakes that could happen anywhere, but it could have had serious consequences if I had swallowed it.