My girlfriend and I had a nice meal at Sequoia in Georgetown this afternoon. I found the Kobe Steak Hash and poached eggs was satisfying. She really liked the crab cakes. The service from our waiter was very good.
Why am I writing? I'm writing because I'm tired of restaurants refusing to honor the coupons they offer. My girlfriend brought an "Entertainment" coupon for a free lunch or dinner entree if one was bought for $17 or more.
A waitress, not our waiter stopped by our table to say they couldn't honor the coupon because its brunch. Well the coupon said nothing about any daily exceptions and we ate our meal after 1pm. I found the manager and he said he couldn't do anything about it because they consider Sunday a brunch day.
My point is why do restaurants offer these deals to get people in the door and then work so hard to spoil the goodwill they may have just earned? I haven't been to Sequoia in ages and while the food was pleasant and the view and weather were great, I can never go back.
How could I return to a restaurant that so clearly doesn't appreciate its customers? They certainly didn't mind that I was disappointed.
Has anyone else recently had an experience like this at an area restaurant?