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Sansaire sous vide - my experience as a warning!

CarNut | Mar 13, 201412:18 PM

So for anyone thinking of ordering a Sansaire sous vide machine, I though I'd let you know that based on my experience, DON'T!

I ordered the unit in October and received periodic updates via email and on their website. I was excited to see in early February that the units were finally shipping and more excited to see that they charged my credit card on February 13, as I thought I'd be getting my unit shortly.

Well, they didn't ship it until March 5, and it didn't arrive until March 11, but I was still excited as I'd spent months reading about sous vide cooking and telling everyone I knew about this wonderful machine.

As soon as I received the unit, I unpacked it, filled a pot of water, and plugged it in. Needless to say I was disappointed when I turned it on to find out that the display didn't work.

I emailed Sansaire immediately and received no response. I emailed them again twice yesterday and finally received a response, asking if I had removed the sticker on the display (yes, I'm not an idiot!).

I replied that yes, I had, and that I'd tried the unit both in and out of a pot of water, and the display definitely didn't work.

Needless to say, I have still had no response from them and since there is no phone number to call, my only next step is to call my credit card company and dispute the month old charge.

I am so upset and disappointed that I waited 5 months for my sous vide machine and ended up receiving a defective unit that they seem to have no interest in replacing.

So if you're thinking of buying one, hope that you receive a unit that actually works, and don't expect them to be in business a long time with this kind of customer service.

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