I've posted before, my 8" chef's knife was cracked in 2 places, after having it sharpened a week ago.
The store managers agreed that the only way to "right" this situation was to have the knife-sharpener-guy replace my knife. But all he did was leave a note with them that said "contact knife manufacturer." He's trying to say it was a "defect in the forging."
I've had this knife for over 6 years, and have had it sharpened before with no problems. I brought the knife in, in perfect (though dull) condition, and got it back to me completely damaged and ruined, AND I still had to pay for the sharpening services!!
I'm pretty flippin' pissed off right now.
The managers are going to talk to each other, and call me back, to tell me what they've decided to do. I'm just so beyond upset right now, I don't even know what to say to them. I don't know what my rights are. Any suggestions?
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