Trying to plan a dinner and their system is impossible. They have people that answer the one at the restaurant but you can't get a reservation through them. Instead you must send an email, and it takes two days or more for a reply. An exchange that could take 2 minutes on the pone has now taken a week and I still don't know if I'll get a table. I know the place is supposed to be good but how will it fair after the hype dies down if they continue treating people that this way? I can't imagine the benefits of a system like this. Why have reservations at all?