I Went last night for dinner, the service was the worst I've ever had at a restaurant of this price and "caliber". The wait staff was nice enough, just not trained, and running around almost as if they were blind.
The food was very good when we did get it, twice delivered to the table next to us. We had to ask several times for bread and silverware. The captain did recognize inefficiencies and gave us a free dessert, also quite good.
When the bill came they forgot the bottle of wine, $65 and I didn't say a word. I've been in that circumstance many times and have always said something. Last nights I didn’t even know who our waiter was.
Did I do the wrong thing? I tipped well, especially considering the problems. But I do feel guilty.