Had dinner at Nick and Eddy last night – what a mistake not heeding all the comments regarding the bad service.
The dining room was ¾ full when we arrived for our 7:30 reservation. The space is very nice and we had a great table in the center. Our waitperson arrived promptly and took our drink order: 2 Bombay Sapphire martinis with extra olives up, 1 Tanqueray martini up, and a Makers Mark manhattan on the rocks. We got 2 B Sapphire martinis with olives (good), the Tanqueray martini had no olives (bad), and the manhattan was served up (bad). I told the waitperson the manhattan was ordered on the rocks – she apologized took the drink back to the bar (she also apologized for the olive less martini).
Since we were close to the bar, I watched as the bartender took the up manhattan and dumped it into a glass of ice. When she brought it over, I mentioned how the bartender had simply poured the up drink into a glass of ice, which she responded with, “oh”. I said I hate to be a pain, but I’d prefer a new drink as the one served was a bit watery from being shaken with ice. 8 minutes when by and no replacement drink – our waitperson seemed too busy chatting with the other wait staff to care.
When she finally brought the drink, we placed our appetizer order - frog legs which were fantastic and oysters. The food came quick and was very good.
When we were ready to order our entrées, our waitperson either didn’t know the answers to our questions or simply read the description verbatim from the menu. We then placed our dinner order: lamb chops, chicken, short ribs, sea bass, and another round of drinks.
15 minutes after ordering the second round, our drinks were served. 30 minutes after ordering our dinners she stopped by to apologize for the food delay and wanted to know if we wanted more drinks. At the 40 minute mark our food finally arrived – all 4 dishes were warm at best. They were brought to the table by someone other than our waitperson and they were just dropped off - no chance to ask questions or request a glass of wine. The lamb was ordered medium rare and was actually cold in the center, the chicken was very good, the flavors of the sea bass were very good (would’ve been much better if served hot), and the short ribs were ok.
At this point in our meal we were too fed-up to complain. Not to mention the host / manager was too busy on his iPhone to notice what was happening. Also, we were with good friends having a good time so we just laughed the whole thing off as a bad experience and realization we won’t ever be back.
We opted to pay the bill and have dessert and coffee next door at Café Lurcat. Much, much better.