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(MSP) W.A. Frost - Unhappiest Hour Ever


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(MSP) W.A. Frost - Unhappiest Hour Ever

kevin47 | Jun 12, 2009 01:54 PM

I'll preface this by saying I have a pretty high tolerance for awful service. Heck, I even recommend Cafe Maude.

But, yeah, W.A. Frost has been promoting their new happy hour, yesterday was a beautiful day, and patios are good. So I met some former colleagues at W.A. Frost. No big whoop.

Thanks to an almost comical series of encounters with road construction, arrived to find my companions seated, bar menus in hand. I ordered a glass of happy hour chardonnay, and our waiter noted that happy hour was only good in the bar, which was the other side of the patio. We asked if we should move, and he said it was for future reference and that a lot of people were confused.

So I got my happy hour chardonnay, which was predictably awful.

After about 45 minutes, our waiter did the shift change cash out thing. This is a pet peeve of mine, and I wasn't jumping out of my chair for the opportunity to tip him, but we played along.

For the next 20 minutes, we were summarily ignored by the waitstaff. We finally flagged down a waitress, and asked if we could order food. She responded by saying "oh, you came for lunch, but you're staying for dinner?". We had arrived at 4pm.

We then tried to order off the happy hour menu, and were informed of the geographical happy hour distinctions, and that we were not allowed to order from the bar menu at all. The happy side of the patio was full by this time, so we explained our situation, and asked if we could continue to enjoy our happy status. She apologized and impolitely refused, explaining that she doesn't make the rules.

Irate, I asked to speak with the manager. Instead of speaking with us, the manager nodded to the waitress to accommodate our request. This raises all sorts of questions, such as why we were given bar menus when we weren't in the bar, why W.A. Frost cares so greatly which side of the patio you are on, and why their waitstaff is not permitted to make reasonable accommodations in the midst of a largely empty dining space.

The food itself was fine. The wings were very good, the croquettes were very not, the pork belly was peculiar and the fries were fries.

It's a beautiful space. I'll return when a restaurant takes over that isn't staffed by jerks.

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