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Not About Food

Manager's Handling of Minor Problem


Not About Food 26

Manager's Handling of Minor Problem

Jasz | Mar 1, 2013 06:06 PM

Some years ago a friend and I used to go to a chain restaurant for our weekly lunches. They had a nice appetizer selection so we'd get 3-4 and a dessert—actually a little more expensive than an appie, 2 mains and dessert—but we got a variety and were happy.

The last time we were there the waitress forgot to ring in our order. When we told her to go ahead with it, she again apologized and said that they'd be comping our drinks (just a couple of pops).

As we were having dessert, a manager came by and dropped a coupon on our table with a "Here." It was for $5 off a subsequent visit with a minimum purchase that was a little higher than what we usually spent.

We saw that this was in lieu of the comped drinks and when we asked our waitress about it she said, obviously embarrassed, that the manager had decided this was more appropriate.

This got my Scorpio up and I got really annoyed, to the extent that when she came to get our payment I handed her back the coupon with a "We won't be coming back so you just hold on to this."

Now to be clear: we were NOT expecting anything for the delay. We were pleasantly surprised when the waitress offered. And I'll admit that I overreacted (I was going through a bad time and was overly emotional) but I'd like to know what people think of the manager's actions and how he handled the (what had been a really minor) situation.

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