We thought that the food was really very good. Fried bread was good and devilled eggs were terrific. Spicy cheese fries and macaroni and cheese were what okay. I didn't love the mac and cheese, too much sour cream for my taste. We both had the "Cue-bano" Cuban-type sandwich and thought it was completely delicious.
The service was absolutely wretched, sorry to say. There was error after error, and the orders were not put in, not once, but twice. The beverage order was mislaid, too. This was stunningly different from any experiences I have had in Danny Meyers' restaurants. It was busy when we got there, but was not busy at all half an hour later. There were apologies and an offer of desserts on the house, but after the first set of apologies the service kept sliding. We were there for a very, very long lunch and as our server's shift ended she handed us over to her replacement who carried on in her tradition. We were mystified by the whole experience. There was no attitude from them or from us; we didn't huff, they were apologetic and pleasant, but it didn't change the lackadaisical nature of the situation. After more than two hours we were reduced to waving our arms over our heads to request attention. Our heir-apparent understood that we were to have dessert "on the management" but we begged for our check and to be released back into the wild, where we could fall on our knees and kiss the sweet sidewalk of E 27th Street.
In contrast, the operation at the front desk, which was in chaos, was capable and efficient. Still puzzling over the whole thing. Did love that sandwich, though.