Met a former co-worker for lunch at Lazy Ox today. Eaten there before and loved the burger and enjoyed some of the other dishes. Well, I know that we misordered, but shouldn't everything be good? I can't pass up a meatloaf, and our server, Jamie, said while she hadn't had it other customers said it was really good. Unfortunately, when it came I (and just about anybody) could tell it was not. The order was big -- three thick slices of meatloaf, one of them the end piece -- but they were crusty and dry. The edges were hard, and not in a caramelized, flavorful way. I love meatloaf as a vehicle for gravy, but none here, rather a reddish tomatoey thick pasty "sauce" that only helped a little. Now the soft polenta served alongside was very good, with bits of corn pulp visible in it, with chard on top. But I was disheartened when I first saw that meatloaf -- there was no way those dried, crusty slabs were going to be juicy and succulent -- and any chef, cook, server or busser should have suspected the same.
My dining companion had a herbivore sandwich, with eggplant, peppers, etc. She said it was meh, but what can you expect from a veggie sandwich when there is a turkey and pork belly one on the menu? There was a greens salad alongside, which she found too bitter to eat.
We ordered an asparagus side dish. Four thin stalks, no char, with some romesco sauce, a few peels of cheese, about a half-dozen small bits of chorizo that were as crisp (hard) as overdone slices of pepperoni on a pizza -- $11.
Now I realize we ordered badly, but here is where my criticism comes: The dishes were served by the bus boy, and it took a very long time (halfway through lunch?) for the server to come check. I wasn't candid enough ("Oh, it is ok.") but my companion was forthright about her salad being way too bitter and my dish being bad. No offer to replace, no recompense of a complimentary dessert or something, nothing. And while she was eager to supply a second diet Coke to my companion (the first was $4, I don't know if the second would be charged or free) my water was empty and I never got a refill.
Now there are two factors that may have influenced the service: I had a Blackboard Eats offer for 30% off, which I mentioned when we were seated. And we ate outside on the little patio, and were the only table occupied out there for much of our meal.