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Joy Indian Restaurant -disaster [moved from Outer Boroughs board]


Not About Food 35

Joy Indian Restaurant -disaster [moved from Outer Boroughs board]

FoodWine | Dec 18, 2007 03:16 PM

I posted this earlier today, in a bit different form, but it was removed. I do want people (in a hurry) to know about this incident, though, so I changed this a bit.

Against our better judgment we ordered lunch from Joy today. (Had nothing in the fridge did & not have time to go out, even to shop - we had lots of work to do, and a meeting scheduled).

We ordered two shrimp dishes, and some sides.
First of all, it took forever, over an hour for the food to come.
We called the restaurant, and were told that the delivery guy "just left".

When the delivery person finally arrives, he conveniently has no change. What a racket.
So we scramble and find change.

We open the bag and what do we find? Two meat dishes instead of the shrimp.
Husband calls Joy and lets them know what happened. Guess what the response was? = The representative for Joy Restaurant LAUGHED.

Which is the point when my husband lost his temper. After waiting for an order for way over an hour -and then getting meat (which to my husband is like getting served toxic waste, and I do not eat meat in cheap places either) - the Joy employee sees it fit to laugh. Talk about unbelievable rudeness.

How hard is it to simply apologize when you clearly have messed up? (= "I'm so sorry, we will deliver the correct dishes immediately!" Really -HOW hard is that?

We got the replacement, but had lost the appetite. I was thinking that if they have put some additional small dishes or even a dessert in the bag -sort of as an apology- at least that would acknowledge that they had messed up. But, no, there was nothing, just those dishes.

Needless to say, in the future we will rather starve than order anything from Joy, or go there to eat. Joy is permanently off our list.
Maybe this indeed was a sign to remind us to stay away from the joyless foods of Joy. It is too greasy and mushy anyway.

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