I wanted to order the special noted here by another poster a few days ago.
When I called on Monday evening, the first order taker had no 'friggin' clue what they were doing and did not call back with info they promised.
Becuase they had not called back, I called them AGAIN Wednesday morning. The second order taker had no idea what the promotion was, or what the shipping cost would be. After quoting $18.95 for shipping, she said "Could you hold a minute?". Several minutes later (growl) whe came back and said that it would be $18.95 PLUS $14.95! (This was for an AFTER Christmas shipment.) I cancelled my order.
In sum, they drove me crazy with their ineptitude! Having owned my own mail order catalog, I found their incompetence all the more annoying.
(I'll stick with Nueske's.)