I think that there are a few other locations of Hamlet Restaurants in the U.S., so I’m sure that this will get bumped to Chains but I figured I’d warn you all in case anyone is ever thinking of going.
Hamburger Hamlet is one of the worst restaurants I’ve ever eaten at. About 1 year ago, I was there (not by choice) with a group of about 10 people having lunch. That time, service was so abysmal, the food so terrible, that I took the time to write out a detailed email and sent it to them, of course not asking for any type of compensation because I had no plans to ever return. Lo and behold they sent me a sizeable gift card, which I was very shocked at. No one else in my group wanted it, so I kept it. Just last week, I found the gift card in a pile of papers and the bf and I thought, “hey why not give it one more try for free”.
We arrived at about 330-4ish last Saturday and sat in the bar area and ordered a couple of beers, the spinach artichoke dip appetizer, and a couple orders of fish and chips (we assumed that given the area we live in, this would be a good fresh and tasty choice. Don’t assume.). The dip arrived and we dug in – and discovered the chips stale (literally to the point you could almost not chew them) and the dip insanely watery and bland. I’d rather eat the frozen TGI Friday’s dip from the grocery store than this any day. It was terrible, and I informed the bartender/server that it was in fact so. She took it off the check. Next, our fish & chips entrees arrived, mine with “mesquite fries”, the bf’s with regular. Right off the bat, the fish looked like it came out of a store-brand freezer box. My “mesquite fries” had some kind of seasoning dumped all over them that was all over the place and barely sticking to the fries. I ate ½ of one of the pieces of fish, 3 french fries (seasoning was terrible), and called it quits. My poor bf, who was absolutely starving, ate all of his fish and declared it “the worst meal he’s ever eaten”. Now that is saying something, because normally he really doesn’t care what he’s eating. I used the gift card and left nearly $20 in tip (what remained on the card) because I wanted absolutely nothing to do with that place anymore. I mean, is anything remotely edible there? Even enjoyable?