I had dinner at Growlers in Tuckahoe the other night. It is a new place with a great beer selection and a very limited food menu. The place is primarily a bar, but the food was fine if you are just looking for something to go along with the many beers they carry. I hope Growlers makes it because it does offer another place to go in the relatively small dining/drinking universe of Tuckahoe, NY.
I am writing this post primarily to comment on something of a trend I have noticed in new places in Westchester and elsewhere : a lack of interest on the part of new establishments to build relationships with the customers. Growlers was quiet when I was there; other than my wife and I, who were sitting in the dining area, the only other customers were at the bar. The waiter was a nice young man, but he made no attempt to find out how we heard about the place, where we were from, if we had any suggestions about how to improve the menu, our names, etc. He did not offer us an option to join a mailing list of any kind, or suggest when might be a fun toime to return. I had seen a sign indicating that Growlers was going to have a grand opening night soon, but when asked if they were planning anything special for that day , the waiter had no idea, and did not inquire of management about this. I asked who the owners were and he pointed them out, but they made no effort to greet us or engage us in any way.
Am I the only one who has had such experiences at new restaurants, and who finds it very strange? The economy appears to still be pretty weak. Aren't these places eager to build a customer base?