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Disappointed in Roberto Passon - Won't Be Back!


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Disappointed in Roberto Passon - Won't Be Back!

JD5761 | Jan 2, 2007 07:29 PM

My husband and I visited this restaurant on December 22nd. With reluctance, I chose it because of several positive reviews from posters on this web site. This was a pre theatre dinner and in the past we have visited Becco on several occasions but thought we would try somewhere new. Big mistake!

We arrived at the restaurant before 6:00 (our reservation) and the restaurant was only 25% full. There were several tables for two available but we were given a table next to the bathroom door. I requested a table anywhere else in the restaurant and this seemed to be an imposition as it was discussed by staff, leaving us standing and waiting. We were eventually moved. Our waitress was new and she admitted to this after several incidents later. There is nothing wrong with new and inexperienced staff, but 'good' management should be training them. In addition I'm not sure why but for so few tables in a restaurant, there were seven plus wait staff and two or three hostesses? The staff lined up against the bar watching the tables and talking about the customers. Very inappropriate.

The evening began with the waitress listing the night's specials and pushing the truffle oil dishes but not sharing the price of such dishes. Common sense said they would be dear in price and they were but the waitress should have indicated so. When I indicated I had questions about items on the menu, she replied "bring it on" as if this were some kind of a test? Next we ordered a bottle of wine and the waitress 'popped' the cork loudly. One of the waiters made fun of it by reiterating the popping sound himself. This seemed to be a joke amongst the staff lined up along the bar. Not very professional once again.

We both ordered appetizers and chose to half way through switch plates to share and taste each others. My husband had finished his appetizer and no sooner put his fork down and the plate was wisked away before I finished. I was enjoying the appetizer but made the mistake of putting down my fork to have a sip of wine when a staff member came by to take my plate away. I told him I wasn't finished. This incident happened a second time with another staff member. Completely unprofessional and annoying to say the least. I finished my last mouthful and our entrees arrived. Not our waitress but another staff member gave us the wrong plates and when he went to reverse them, he knocked over my wine glass splashing me with red wine. Accidents happen, I can be very forgiving but the unprofessional incidents leading up to this had me wanting to leave. The staff member was very apologetic and brought a glass of club soda.

Keeping in mind that we had ordered our dishes and the mix up of plates was the fault of our server and whether or not we choose to half way switch plates on our own is our perogative. When we did this, it became a joke amongst the staff standing lined up at the bar. Talking about us was not discreet in the least.

To be honest the food was fine, nothing terribly wrong with it. However we will never return because of the service. The staff member who spilled the wine did make amends by bringing us complimentary prosecco which was appreciated. But managing and training the staff is seriously lacking at this restaurant.

Rushed service is not good service. Being attentive should be discreet, and not standing lined up at the bar making customers uncomfortable and worse, talking about them.

I find it difficult to believe we just hit and off night. We will return to Becco the next time.

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