Went there for dinner last night because I was craving Indian and thought I would try something new in that 'hood. I don't like to go to empty restaurants and they only had one other table filled there last night (oh and the first thing the hostess says to us when we walk in is "do you have a reservation" before even a "hello"), but I thought, what the hell, it's a tuesday, i'll give em a pass.
The waiter is nice enough but I can tell not really up to the task of working in the sort of upscale joint that Chimney is trying to be. When we ask his opinion on certain dishes, he answers everythign with "sure" or "they're both good." hmmmm... okay, we go ahead and order. A tandoori samosa is flavorful but dry, dry, dry. but a cucumber and tomato salad is nice and refreshing. Then, the entrees. My boyfriend orders the Kerala shrimp curry and I order the Chicken Tikka Masala. We get an order of rice and nan. I bite into the chicken and the texture is off. I take another bite -- same thing. I cut open another piece and take a look: it's not cooked through. Only the very exterior of the chicken has been cooked, and it is essentially raw inside. I ask the waiter to come over and he takes it back "to be cooked some more." I call him back and tell him i'll have the saag paneer instead (safer to go vegetarian). We eat the shrimp while I wait for that dish and it's adequate -- nothing more. The saag comes out and tastes like bad creamed spinach, definitley like they're using frozen spinach for the meal. We finish and wait - the waiter has not come back to check on us nor has either of the managers who are hanging out in the back talking to each other in a relatively empty restaurant.
We get the check and the only thing they take off is the chicken. So, they serve me raw chicken, do not apologize, do not send a manager over, don't offer to comp my saag paneer, or even something small like the rice or my glass of wine (!), don't offer a dessert or anything. I let out a sigh and we pay the bill, but before we leave I walk back to the manager and very calmly tell him that this is no way to run a restaurant -- especially one in which they are charging twice as much for the sames dishes that are served across the street. Both he and his co-manager (or the owner?) are unapologetic, in fact they seem utterly clueless, and they tell me that yes, they are sorry that my chicken was not cooked. I tell them that if they expect to have any success they need to understand how to handle a situation like this in the future and he then tells me, "well, we did take the chicken off your bill!" "No kidding", I respond, "it was raw and I didn't eat it!" These folks do not get it, the food was mediocre and I will never return. Give me Curry in a Hurry or Tamarind or Saravannas over that any day.