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Convivium Osteria Let Down.........Night and Day Rescue


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Convivium Osteria Let Down.........Night and Day Rescue

Devi | Dec 24, 2005 10:35 PM

I cannot convey the level of dissapointment which myself and my girlfriend endured at Convivium Osteria tonight, Christmas Eve..........

I had made reservations last week for 2 at 7:30pm. They stated there were specific seating times, and that it was to be a 5-course meal for $50 each. I had asked if they accepted credit cards and they said yes.

When we walked in, the staff proved very cold, and couldn't find our reservation. When they finally did, the host barely acknowledged that it was, indeed, there. We were told that because the couple before us (whose table we were 'assigned' to) were late, we'd have to wait until they were done, and that it would be about 10-15 mins. The host said to wait at the bar and threw us a wine list. Also, even though they stated they accepted credit cards, they only accept American Express, which we didn't have.

We would have been very willing to wait, had several key customer service points been met. Firstly, acknowledge our reservation in a gracious way, secondly, if you truly cannot seat us at another table (there were many empty), offer us a glass of house wine, even a half glass. From the start we were both very dissapointed with the attitude and lack of holiday cheer.......needless to say, we realized we couldn't enjoy this meal, and promptly left.

Luckily, we walked only a short way to find Night and Day Restaurant. We'd never been there, but took a chance, and were very pleasantly surprised by the wonderful food and service. We had the frisee salad and mussels in a kaffir lime/shallot sauce (wow!!) for apps.. then had salmon with endive fondue and pearl onions, and duck with mustard seed reduction for mains. Both dishes were incredible, with some of the most tender duck I've ever had, perfectly cooked, with winter veggies (carrot, brussel sprouts, potato). For dessert we had key lime pie and molten chocolate cake with homemade pistachio ice cream, both delicious! We've eaten at Applewood twice, and have had their salmon, duck, and molten chocolate cake, and we both felt that Night and Day's versions were comparable in both quality and presentation, without the price. If there's anything else we'd say about Night and Day, it's to not be put off by the weak sense of design/decor. Go for the food and service.......

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