Entertaining & Etiquette 20

Confirming online reservations

FrancisdeR | May 29, 201211:41 AM

This is a pet peeve of mine. I make an online res to a restaurant that accepts them. They accept it, confirm with an e-mail, and then demand that I call to confirm.

What is the point of making reservations available online if you send the customers right back to antiquated ways: dial during open hours, wait until someone answers (if they do), then get put on hold, only to say once more what they already had a written record of.

For people who have never failed to cancel a res when they couldn't show up (and I consider myself in that group), this is somewhat insulting, time-wasting, frustrating, and basically making us pay for the sins of others. I assume Open Table (and other online res services) cuts off subscribers who are no-show too often.

At the very least, if you want a confirmation, make that available on line. Then we can answer on our schedule, not yours, and everyone (the restaurant included) will save time.

Am I the only one who feels this way?

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