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Restaurants & Bars

Boston Area

S. End Buttery---long rant, perhaps excessive, but still..


Restaurants & Bars 2

S. End Buttery---long rant, perhaps excessive, but still..

annabelle | Jan 21, 2006 10:47 AM

OK, I know this place is new, and so I have to cut them some slack, but I have been twice in two days and experienced some glitches that have really put me off the place. I went in yesterday for a cupcake, buying into the hype, and there were three trays with three different kinds. One held chocolate, one held white cakes with chocolate frosting, and one held what appeared to be white cakes with white frosting. The cupcakes are, preciously, named after the owner's dogs, which tells you zero about what kind of cupcakes they are, but it all looked pretty straightforward to me. There were a couple of chocolates in the white/white tray that appeared to be spillover from the full chocolate tray, so when I ordered my "Harriet" cupcake I specifically said, "The white cupcake." The salesgirl smiled and nodded and got me my cupcake. I took it home and was sorely disappointed to discover that it was CARROT CAKE. Disgusting. I know some people like carrot cake, but I don't think carrot cake cupcakes are particularly typical or popular, and I don't understand why you would not call attention to the fact that they are carrot cake in order to spare people like me, who find it vile, from the saddening experience of discovering, much too late, that they got an entirely different cupcake than they anticipated. In fact, almost nothing in the pastry case is labelled, which is just annoying--I don't want to have to ask someone to describe every single item in the case in order to decide what I want, and that would be totally inefficient for them anyway, esp. given the tiny space and long waits when it is busy. So, that's probably more kvetching than a cupcake snafu deserves, but I found it really peeving. I generously decided to give them another try this morning when I saw that they had breakfast sandwiches, so I braved the line, waited forever for my bacon, egg & cheese, dealt with the moronic server who asked every person in line if they could help them, listened with an obnoxious smirk on her face while they ordered breakfast items, and then said, superciliously, "Actually, I only take drink orders." So, um, why not say a specific "Can I get you a drink?" as opposed to an open-ended "Can I help you?" Totally rude. Anyway, I got home with my sandwich, totally excited for this rare treat, and there was no bacon! How hard is this? All I ordered was a breakfast sandwich! An accident, I know, and I should be more patient, blah blah blah, but it's just irritating. Finally, they shouldn't put things on the menu they don't have (e.g., no frozen drinks whatsoever), and it strikes me as incredibly cheesy to specify that their smoked salmon is "Daniel Boulud" when I can get the same mediocre stuff in a package at Whole Foods--it's really not that impressive. In fact, I'd be a hell of a lot more impressed with it if it DIDN'T come from some gourmet foods operation like that.

This is a long rant, I know, and perhaps I'm just in a sour mood, but I love my neighborhood and want to love cute little neighborhood places like the Buttery, and they just make it so hard...

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