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Brophy Bros - Santa Barbara - Disappointment, Rude Manager


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Brophy Bros - Santa Barbara - Disappointment, Rude Manager

CarlieInLA | Jan 2, 2007 05:18 AM

We were in Santa Barbara over the weekend and made it over to Brophy Bros for dinner. We have eaten there several times but only for lunch and have always enjoyed our meals there. Unfortunately, this time we ended up very unhappy. Our meal started off OK, with some good fried calamari.

For dinner I picked the halibut, my husband was undecided so the waitress suggested the swordfish. We have had very dry swordfish in the past but she said it would not be dry and really recommended it. We got cups of clam chowder with our dinner that were outstanding as usual but then it went downhill.

My halibut arrived and was ok, nothing special. The swordfish was extremly dry and flavorless. So dry that we actually mentioned it to the waitress and she said we could order something else. My husband decided on salmon thinking it would be good. It was awful. It came out completely watery and flavorless. It had a tomatillo sause that was scorching hot that basically boiled it and had no flavor. It was inedible. The fries that came with it were also flavorless and soggy. The coleslaw was also not great. He basically helped me finish my plate and we did not touch his plate. We mentioned it to the waitress and she apologized and asked if we wanted anything else, at this point we just decided to get the bill.

When the bill came out we were surprised that the dinner was still charged to us. However, when the manager came by and asked if everything was ok we decided to be honest and told him about our issues. He proceeded to tell us that WE had wasted two good pieces of fish and that he did not want to take it off the bill. He actually said that it wasn't the money but the principle that we wasted fish. He was extremely rude and tried to blame us, when they were the ones that cooked the fish improperly.

He grabbed our bill and said he would take it off but was really rude about it. I then saw him talking to another employee and pointing at us and laughing. Basically we felt like he was blaming us for the bad meal. We walked out very upset and it ruined our meal completely.

I have always had good meals at Brophy's and I hope this manager was just having a bad night. We really left unhappy and at this point are unsure we will return. My fish was nothing special and after our treatment its not worth spending $60+ on dinner when there are so many other SB restaurants to pick from.

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