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Restaurants & Bars

Boston Public/Horrible Experience

BostonDinerG | Feb 4, 200801:19 PM

Does anyone know what is going on with Boston Public?

Had a dinner there a month ago that was excellent, went back Saturday night and it was a completely different experience.

Had Satuday night reservations for 8 @ 7:30. Seated promptly but no one attended to our table for over 15 minutes, only 3-4 tables occupied.

After we tried to order drinks, we where told they only had one beer that night (Heineken).
Then after we ordered our round, came back to tell us they were out of certain Vodka that they had said they had.

Laotian Ribs where not on the menu and that is something they are always written up for, server said they ran out at lunch.

Came back to tell us before we ordered our meals that they were out of Chicken and Salmon. Now, their menu is small to begin with.

Majority of our party ordered the Filet Mignons. After we placed our order, waiter came out and told us they only had 2 Filets left (this was at 8:30 on a Saturday night). Host then brought out some extra orders of Edamame as an apology. We ordered one order for an appetizer and it was hardly touched so it was very insulting for them to bring 3 more as their apology.

Host said that the cook was very picky about the quality of food he prepares and if he feels that it’s not up to his standard he refuses to cook it. Host then said some customers have a problem with this. Yes, when we are at a steakhouse and they do not have any Filets left at 8:30, that is a problem.

9:00 asked if there was a problem, no sign of food - 9:30 food finally arrived. NY Sirloin was so fatty you could not cut it.

Where told they would give us desserts on the house but at that piont we just wanted the check. When the check came everything was on there, they did not even take the Sirloin off after we complained.

There was not one manager there that night to speak to us. The host came over, said he would take off the NY Sirloin, we told him we were disappointed with the experience and he said I quote “I’m sorry you feel that way, we were voted #3 best steakhouse MSN.com”

Something is going on at this restaurant, incredibly bad service but worst kitchen/management.

This is unacceptable at such a high-end, expensive establishment.

Has anyone heard anything?

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