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Athan's Bakery... disappointing


Markets & Stores 32

Athan's Bakery... disappointing

lemondrop | Feb 23, 2006 05:08 PM

After reading about Athan's Bakery on this board and checking out their website, I decided to go there (Washington Square) around 10:30am today. I don't have a car so I rely on the T. I ordered a Jamaica (dark chocolate torte), Bolero (milk chocolate torte)and Sara Bernhardt (strawberry torte). At $3.95 each, they better be good I thought. After getting home (1 hr later) the first thing I did was take a bite out of the strawberry torte. I was so disappointed when the genoise cake that was supposed to be soft was instead hard and rubbery. It was stale!!! For all you bakers out there, you know that despite refrigeration sponge cakes don't get this hard after a few hours. The piece that I got must've been 2 if not 3 days old. The "fresh" strawberry that they used as garnish should've given it away because it looked like dried fruit instead. I decided take it back even if it meant walking one mile to board the bus to get there. They offered to give me another one but I wanted my money back (why would I want another stale pastry?) but the owner/chef refused. I said, "Well you just lost a good customer." The owner/chef then replied "I don't need a customer like you!" A customer like me??? What, one who expects quality and decency after paying $3.95 for an individual cake? Unbelievable... So the moral of this story is if you plan on going to Athan's make sure you check the quality of their goods before you leave their store. Otherwise you just might have to waste your time going back there and have to put up with their horrible customer service. As for me, this will be the first and last time I ever go there. What they have to offer I can find elsewhere with much better treatment.

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