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2 Thumbs Down for Dish, Hartford CT


Restaurants & Bars 5

2 Thumbs Down for Dish, Hartford CT

krisrishere | Oct 27, 2009 08:04 AM

I began working with the private dining coordinator at Dish September 1st for a party I was planning this Thursday, October 28th.

I originally wanted to book the private dining room for my party of 20, however they needed a $3,000 food and beverage minimum. There's was no way my party could spend a minimum of $150 each, so I asked if there were other options. I settled for the "semi-private" dining room - no fee etc. It took me over a month just to compile that bit of information because I couldn't get a response (phone/email) from the coordinator. It took an email to the president of Dish to resume contact.

Last week, one week before the party I received a phone call stating that a party had booked the private dining room and they required use of the semi-private section. My party would need to move to the dining room. I understand the need to make money in this economy, but we had a reservation in the room WAY in advance of this group. To add further insult to injury, they wanted to place us in a space that could barely fit our group! I promptly wrote another email to the president stating my displeasure with the whole process. My party had been booked, invitations had been sent and it was a week from the event - now my whole party is compromised!

I received another phone call from a different manager. He understood why we couldn't book the private room ($$) but, and I quote "the pharmaceutical company that booked it can more than meet the minimum". Thanks a bunch. He quickly realized what he said was inappropriate and tried to turn it around. I had had enough.

To sum it up, Trumbull Kitchen was more than willing to take our party on short notice and comp. us their private loft because of the awful situation Dish had put us in. The manager of Dish called me this morning to see if the party was still on, I told him no and he hung up on me.

I'd think twice the next time you go to Dish.

Dish Bar & Grill
900 Main Street, Hartford, CT 06103

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