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San Francisco Bay Area Palo Alto

Umami Burger Palo Alto - yuck


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Umami Burger Palo Alto - yuck

ChewChew | Sep 1, 2013 07:19 PM

Feeling hungry on University Ave. we wandered into Umami Burger hoping for some yummy beefiness. Alas, it was not to be.

Fried pickles to start. Not so good. These work when the crunch is offset by a spicy assertive sweet/sour pickle but these were more like cucumbers that hadn't been pickled long enough.

For burgers we both ordered the Truffle Burger with roasted garlic aioli, "house truffle cheese," and "truffle glaze." The server went to great lengths to explain that the burgers come out one notch less done that how burgers are typically prepared due to the "freshness of the beef" which they grind every hour. So if you want your burger medium, then order it medium well, and so forth. I ordered mine medium well (hoping for medium) and E ordered hers medium rare. Both came out completely overcooked, horribly greasy, and grey inside. No truffle or garlic flavor anywhere, just char on an over-sweet brioche bun. Ick.

The manager noticed our dissatisfaction and offered to bring us new burgers. I switched my order to the Hatch Burger with roasted green chiles, garlic aioli, and "house American cheese." For done-ness, I asked that my burger have some pinkish red inside.

Again, fail. What came out was properly cooked but upon picking up my burger a huge puddle of juice ran onto my plate and completely swamped my bun. Dudes, you gotta rest the meat. I mean, come on. The cheese (whatever it was) was over-melted and runny, and the chiles were diced up like a relish with little flavor at all. The burger was way under-seasoned without a salt shaker in sight. In the end, it was a brown, lumpy, mushy mess with zero flavor. Umami it ain't.

I don't get the hype at all and will not return. Much better burger options abound at Counter, the Creamery, and even Patty Shack in downtown RWC.

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