Ok, so I would normally never write such a negative review...but I really wanted this place to be great as its on my way to work and I would be craving a kick-ass burger at least once a week.
First off, the space seems a touch ridiculous inside...looks more like a Starbucks than a burger joint. I think the place is way to big to be just serving burgers. God only knows how they will make their rent! I don't think the space was thought out properly at all.I was expecting the place to be along the lines of my favs The Burger Shoppe or Craft Burger. I think the trend of jumping on the 'fine' burger bandwagon got to these guys and they thought it would be a great 'easy' idea. Unfortunately for them, I have never had such a terrbile meal...let alone a really bad burger.
I will put all the bumbling service and amateur inappropriate playfulness aside (as they are freshly new, and hopefully things will come together on the service front soon). As for the burger...I ordered the Terra Firma (their basic burger believed to be from The Healthy Butcher, which I find hard to believe because it was either a really bad burger on their part, or they have mis-treated or frozen them at Terra Burger) with some cheese, lettuce, tomatoes and Terra sauce. The burger itself with way under-coooked (medium rare) and cold in the centre. I was astonished that the burger itself had no taste! No fat, no spice, no char-grilled flavour at all! I have constantly had the organic beef burgers at both The Burger Shoppe and Craft and they have always been hot, juicy, char-grilled, full flavoured delicious burgers! I think that they were frozen perhaps, and this caused the meat to lose all of its integrity. Next, the bun...total disgusting stale disaster. It was absolutely inedible. You would think they would find someone to supply them with a proper yummy bun! On to the toppings...the lettuce was brown and soggy (I am not joking) and the tomatoes also seemed like they were cut 3 days ago. The Terra sauce also had no flavour. No acidity, no salt, no pepper it seemed. I could not believe that not one thing had gone right! Least to say, I was very disappointed and it kinda ruined my day as I was looking forward to this burger for weeks! As for the fries, I won't even bother. Mushy way undercooked or poached in oil at low heat with no salt.
It seems like they really do not know how to run a food business. This is not McDonalds or Harveys...and it looks like they spent a pretty penny on this place! Man, that's gonna be a lot of burgers to pay this place off! As for the whole 'organic' thing...I think its just silly and way past its 15 minutes of fame. I hope they figure out how to get this right.