Just returned from a holiday stay in Southern Maine and had to write this post.
In earlier posts, I've praised Verano's in Wells. I take it ALL back. The owner is a big bully who has no concept of customer service.
A party of four of us arrived and we asked (the owner, who was acting as host) to be seated at the one remaining table by the fireplace. It was set for six and he bluntly refused to let us sit there, stating it was only for parties of six. Meanwhile, there was a party of two sitting at a four person table, right by the fire - apparently that's not against his rules. Just after we sat (at a horrible table, up against a post), before we even ordered drinks, the party of two by the fire left, and we asked the waitress if we could be moved. She not so graciously said she had to ask. The owner refused to move us (even though it was only two tables away and no one was waiting for a table). The owner brushed us aside when we tried to speak to him and finally said he refuses to move customers because it disrupts his waitstaff.
First, if his waitstaff is that inflexible, perhaps its time to hire people who can handle customer service. Second, his concern should be the CUSTOMER! We left without ordering. Hopefully it wasn't too disruptive to his waitress who lost a pretty hefty tip!
We drove up the road a bit to Litchfield's. From the moment we walked in the door, it was like being in another world. The hostess smiled and chatted. We were seated near the live piano player. Our waitress (Erin) could not have been sweeter or more attentive. The food was great. We had chicken, prime rib, seafood and pasta. Not a thing was less than wonderful.
The moral of the story, customer service goes a long way, and even the best food can be ruined by bad service.