An incident occured today in the restaurant where I work, and I wanted to see if I could get some non-restaurant workers input. Essentially, a waiter and a kitchen guy were goofing off during lunch service(we have an open kitchen). The waiter(21 years old lovable but kind of clueless)threw a penny through the kitchen window at the salad guy. Salad guy,(typical 17 year old kid), threw a piece of cucumber at the waiter. Said piece of cucumber hit a customer seated near the kitchen. It is unclear exactly where the customer was hit, but it seems it was either his chair or perhaps his coat. He definitely did not take a direct hit. The customer was VERY MAD, and rightfully so. Nobody wants to be hit with a cucumber while dining. The owner severely reprimanded the two guilty parties, and made sure the customer knew this. Both the waiter and the salad guy apologized to the customer. The owner also apologized profusely and bought his lunch and the waiter personally bought their drinks. At the end of the day, the customer was still mad and shocked about the incident as was his dining companion.
I think that the customer had every single right to be totally PO'd about the situation when it happened. I also think that the restaurant did everything they possibly could to make it up to him. Clearly everybody cared about the situation and everybody bent over backwards to make up for it. The customer, at that point, should have just let it go.
What do you think? I'm not asking about how to deal with the staff members; they have both been dealt with. For the record, this was lunch at a cute little cafe in a very small town.
Also, as an amusing yet fitting aside, the penny showed up in someones salad tonight at dinner. Luckily, it was a laid back regular who know all of the staff quite well and was able to laugh it off. The waiter may not fare so well.
Updated 1 month ago | 3
Updated 2 years ago | 27
Updated 2 years ago | 88
Updated 20 days ago | 15
Updated 6 months ago | 48