I recently dined at a upscale restaurant. We were in a private room. The staff was wonderful. The room was beautiful. The food was excellent. The issue came when we got our bill. There was a 20% gratuity on the bill. I asked the manager if the staff gets the whole amount. The manager informed me that the serving staff gets the whole 20%. I did not leave extra. About a week later, a friend told me she stop going to the restaurant because she found out that once she left her private event they changed the 20% gratuity to a service charge and the company takes 4% from the staff. I was lied to. Why would the manager lie to me? Is this legal? I was informed the serving staff kept all of the tip. They did all the work why would the owners take their money and why the deception? Can anyone help?