Sanity check, please - Cookware use and warranty


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Sanity check, please - Cookware use and warranty

Monch | Jan 15, 2013 06:16 AM


Before (and maybe instead of) I escalate this issue with the cookware manufacturer, I would like your input.

For Christmas, my dear wife presented me with a set of clad stainless steel cookware. This set is branded by a company that I respect.

Going against type, I actually skimmed the Use and Care information provided with the product. The pamphlet was careful to indicate that food could burn if the product was used on high heat.

Got it…logical and intuitive.

The first use I put the product to was boiling water (in the 2.5qt pan) for grits. Naturally, I cranked up the heat, to get to boiling soonest, and waited for a rolling boil.

Before adding the grits, I noticed anomalies in the bottom of the pan. My first instinct was “how did I get coffee grounds in there?”. There were spots and streaks in the bottom of the brand new pan.

After dumping the water and giving the vessel a good hand washing, I found that the stainless steel had de-laminated from the aluminum disc in the bottom of the pan.

After two communications with the manufacturer, I have been clearly informed that boiling water, on high heat, has voided my warranty.

The question: Am I unreasonable to expect that I should be able to boil water, on high heat, with a decent quality SS clad vessel?

Sorry for the long post. I needed the time to allow me to inch away from the ledge!

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