Partner and I made reservations for our first Maximo's dinner on March 19. 1 hour 20 min after ordering, we hadn't been served our 1st course. We watched endless food coming out, but none for us, despite being seated far earlier than others being served. I asked our waiter how it was going and he replied, "It's very, very bad," He was unable to confirm that any food was coming to us at all! It was all unbelievable. We finally had to leave at 10 PM, starved. Upon leaving, I told the host (or manager?) our situation, who responded unapologetically, "Could be server error." Oh, thank you for that! Now I feel better. A terrible Saturday night it was.
I took the initiative to write a nice letter to the restaurant explaining the situation. I don't want anything free or anything else, except a response would have been nice. They didn't bother. This spot is so off my list.