I sampled the new location today (2nd Ave. and 45th). I expected some disorganization since it just opened. True chaos prevailed with angry customers and staff scrapping with one another. They have not figured out how to divide responsibilities, so the same three people I had to interact with to place, receive and pay for my order were doing all three roles interchangeably. There was a line out the door, though it was not crowded inside. I ordered the sandwich/soup/soda special ($8.99) only to be told that it does not come with soup or soda. I ordered a soup separately and when I paid (20 minutes later) I was told "you ordered the combo, $9.50" - it still did not include a soda.
My sandwich - mozzarella panini w/ tomato, fresh basil and olive oil, did not feature any olive oil. Iceberg lettuce leaves were substituted for the basil. I can only report that iceberg leaves, after 10 minutes in a sandwich press have no taste but resemble the texture of wet tissue paper. The sandwich was bland - I would have used salt if I'd had some.
Minestrone soup? Well, it was soup. Typically, minestrone includes some beans, usually too many for my tastes. This soup had no beans. I added pepper, which was the sole flavor element.
Next time, I will stick with a tuna sandwich. Why will there be a next time? Simple - I keep kosher and that what I can expect to enjoy for my lifestyle choice.