My husband and I enjoy dim sum quite a bit and decided to try Lai Wah Heen on Boxing Day. What a disappointment, particularly after the hoopla it has received on this board and other places / reviews!
We had several of the 'specialty' dim sum items, which were quite good, but the rest was 'average' at best - there was nothing particularly wrong, but nothing particularly outstanding, given the price. However, I was suprised about one thing: The service in particular was lacking. And before anyone gives me any guff about 'what do I expect, going on a holiday', this is a large hotel... And for the price, the service should be better than it was.
It took three tries to get the drink order right. Cosmopolitain. How hard is that, particularly when I pointed to it in the drink menu that they had given us? I don't know what the first try was, but it wasn't a cosmo, that's for sure (and let's just say, I'm intimately acquainted with the cosmo as a libation of choice!). That was to start. We had ordered snow pea leaf in garlic as a side. It arrived 20 minutes after we had finished our last dish, just as we were signalling for the bill. Frankly, we had forgotten all about it. Apparently, so had they.
As I said earlier, the specialty dim sum were great - particularly the duckling with foie gras paste ... but I think I much prefer their sister restaurant, Lai Toh Heen, where the food is good and the service is spectacular. But then again, it has to be, given its location. Attracting the locals will only happen if they feel warm and welcome...