I just got my husband the Gaggia Baby Class Espresso machine as an impromptu gift (my not so joking joke is that the real gift was giving up that amount of my very precious counter space.) Anyway, it took him about four cups to figure out the right amount of coffee to make a good cup of espresso, but he's still having lots of problem with the crema. Basically, there is none. I would expect with a $500 machine, it must be his technique which is off. He has a cheap Aliette machine at work that he said makes a nice crema so he's a little frustrated. Any tips you can provide as to what he has to do to get the crema would be greatly appreciated.