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Washington DC

Clyde's Living Down to My Expectations


Restaurants & Bars 21

Clyde's Living Down to My Expectations

Sthitch | Sep 17, 2004 01:41 PM

Because Clyde’s is having their lobster fest I decided to humor my wife and go. I am not generally a fan of Clyde’s, and the last time we were there I had one of the worst dining experiences of my life, both poor food and service. But just to make sure that my wife is happy, I decided to go. Our waitress had a trainee trailing her. This is usually a sign that you have one of the better waiters/waitresses. We placed our drink orders, and the wine arrived in a reasonable amount of time. The waitress was prompt in taking our order, and the appetizers again arrived in a reasonable amount of time, and my raw oysters were fine, but no lemon or Tabasco sauce came with them. My wife had the very flavorful day boat scallops. We finished these and our plates were cleared promptly, and a refill of my wife’s drink order was taken, I had ordered my entrée wine when I placed my order. I was assured that the wine would be delivered before my entrée. It did not, but that was the least of my concerns.
My wife’s lobster arrived and was cooked nicely. But the prime rib that I ordered arrived well done, I had ordered it medium rare. Also the baked potato arrived with no toppings available. Anyway, I sent it back to get what I had ordered. Another piece of beef arrived, this one was more medium, but I tried to give it a go. It was cold, when I say cold, I mean that the edges were cold to the touch. The trainee came by the table to ask how it was, I told her that it was cold. She took it back and the arrived with the same piece of meat. She had it “reheated”. Now a piece of medium prime rib was now well done, and still not warm. Her response was “I’m sorry what do you want, I am a vegetarian, and have no frame of reference.” OK, now, I do not like most vegetables, but I know how they should be prepared, and I do not make a living serving food, nor have I ever been in the food business. I told her that I wanted a piece of medium rare meat that is not cold. She asked if I wanted to keep what I had and she would get me a new one. I told her to just take it away. The non-trainee waitress showed-up with another piece of meat. This one also looked medium, but since my wife was almost done with her lobster, I thought I would give it a try. First thing I did was touch the edge of the meat, and guess what, it was cold. I told the waitress to feel the meat. She was not excited by this, but I insisted that she do so. When I finally got her to do so, she understood, and asked if she wanted me to try another piece. Not a chance. I told her to take it back and just bring me a lobster. It arrived and was fine, not out standing, but fine.
It annoys me that after so many foul-ups the waitress should have at least brought the manager over to placate us, but she did not. She offered no compensation, a desert, a drink, what have you. She was attentive, and under normal circumstances she would have been fine, but she did not know how to handle such situations. This is the first time I have ever had to return a dish more than once, and I will not be going back.

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