After reading many posts on this board about how great this place is, i just had to go. You can probably tell by the title, I was less than impressed.
By now we all know what the place is about, the decor, Pat LaFrieda, etc. etc...
So, on to the show. My DW and I were 2 of 12 people there, so its not crazy busy. We decided on the lamb burger and classic, medium and rare respectfully. After finding out they had no wings(apparently too busy from Super Bowl; imagine, selling wings on Super Bowl Sunday???) we decided on the nachos.
The nachos came out to us, multi-colored, nicely chopped fresh onions and scallions, beans, cheese, chili and a few pickled jalapenos as a crown. Looks were deceiving. The chili had zero flavor to it. There wasn't much cheese. They barely layered the dish(if you are going to serve "tall" nachos, please put toppings every few layers). I swear we used half the salt shaker to get some flavor into it. Overall, not great, not horrible for $7.
So, the burgers come out. First, we always check the temperatures by prodding or cutting in half. Good thing we did as my lamb burger was definitely well done(ordered medium) and DW's Classic was medium rare at best(ordered rare, even asked for cold center). If you're focused on a single item done the best, shouldn't you and your cooks know the difference in temperatures. We may have cut some slack if the place was busy, but come on, 12 people. Now, the second part of the lamb burger was that it looked like a hockey puck, nearly half the size of the bun. I asked was this normal and the answer i got was "we portion all of our meat here."
The young lady took both away for new burgers. Again, I do not see the issue of time here and it took 15 to 20 minutes to get new burgers. Do they grind the meat as they need a burger?
While all this is happening, the owner is watching. He and the server converse by the kitchen but not softly enough to where I cannot hear them.
The new burgers arrive. My lamb, cooked more like medium well and hers still cooked more than she likes but we are hungry and decide to forgo another round. Both buns are cool to the touch(maybe intended, but we see obvious signs of heat on inside of bun). The classic burger is in dire need of seasoning and the lamb could have used more salt. Jersey Fries are frozen types but not horrible.
Why a Dud you ask? After reading so much about the owner and how he cares, he NEVER came to the table to apologize, inquire, or even recognize we had an issue. We were not looking for a freebie I assure you all. In fact, I hate that more than anything. This gentleman however, did nothing, literally. He and his staff watched Sports Center. We even saw the cook starring at us as we ate. Talk about uncomfortable.
We paid the bill and left. No one said thank you, goodbye, sorry, come and see us again, NOTHING. We even told the server the burgers were much better the second time around.
Usually I hold out to review a place after I have been there a few times but this was unacceptable. No, I am not a former employee, estranged family member or a sales person and have nothing against Boom. I hope they read this as they supposedly listen to their customers. I want to like this place, so much potential.