My in-laws moved to Prescott last year, and we finally got around to trying Bin 239 (recently mentioned in the Arizona Highways 25 Places to Eat). Overall: Food, excellent; ambiance, hit and miss; service, pretty awful.
The ambiance was quite pleasant when we walked in. Dim lighting, a nice flicker from the wood-fired pizza oven (good view from the bar). Attractive seating, including lounge-type couch areas. Our party of 7 was seated at a long, narrow, rustic table. Menus were distributed. Unfortunately, because of the poor lighting design, only half the table had any chance of being able to read the menu, while the rest of us were cast in darkness. We're a bunch of early 30-somethings who don't yet need reading glasses, and I'm actually very good at reading in very dim light; the lighting had to be exceptionally bad to prevent me from cruising the menu. I let the other half of the table order for us in frustration.
However, it was hard to get the attention of our server to order. After about 10 minutes of sitting at the table with not even water, she came around to take our drink orders. We ordered bruschetta and a bottle of wine...and waited at least another 10 minutes before anyone/thing appeared. It was the waitress, without wine or any other beverages, coming to tell us that they were out of bread, and couldn't give us the bruschetta. We switched our order to the antipasto plate. The wine finally came about five minutes later.
The *hostess* (not our server) came by at one point to see if we needed anything. We told her we still needed the sprite for my 4 year old daughter. The hostess brought it promptly. We had to get up from the table and search the restaurant for our server to let her know that the hostess had brought the sprite we'd ordered, so not to bring us a duplicate. Judging by the way our server ignored me and tried her best to avoid noticing I was standing beside her and trying to get her attention, I doubt I need have bothered. The other waitress our server was chatting with asked if she could help me before our waitress did.
Let me say that I have no gripe with any of the food that arrived. The antipasto plate was lovely--but it came three minutes before the pizzas arrived, and we didn't have time to enjoy it. We ordered a margarita pizza and requested prosciutto as well. They easily accommodated our special request, and it was absolutely delicious. The pesto chicken pizza was intense and complex, absolutely lovely. We also ordered a special-of-the-day panini for my daughter that was delicious. It had brie and a goat cheese, bacon, watercress, and green tomatoes, and was absolutely delectible. Her sandwich, of course, arrived 10 minutes after the pizzas did, and poor child, she's one of the few odd ones who won't eat pizza. But she was able to pick lots of tasty things off the antipasto plate, so it wasn't as bad as it might have been.
We'll go back--the food is worth it as long as we have hope that the service might be better. But one or two more disappointing experiences and even wonderful food won't bring us back.