Having not eaten here for a number of years, I was looking forward to a special evening. Most of the food was fine, if not exciting or cutting edge in any way. However, I got unevenly cooked salmon. Three quarters of the fish was perfect, with crispy skin and a moist interior and the rest was raw. RAW. (Not seared and rare, raw.) I pointed this out to the waitress, and told her that I was mostly finished before I got to the raw portion. I did not expect a replacement, as I had eaten the properly cooked portion, but there was no acknowledgement at all of this huge misstep. Most restaurants should be able to cook fish properly, but an expensive fish-centric restaurant must cook it perfectly! I would think someone in the kitchen would have been bothered by the knowledge that so poorly executed a plate went out to a customer.
This disappointment with the food only magnified our smaller complaints about service. We were seated at a dark table near the entrance. I believe this was actually intended to be a special table as they knew it was our anniversary. The table is the only one in the restaurant without any direct lighting. We both downloaded flashlight apps in order to read the menu. We weren't given the option of tap water; though we saw later that other tables had it. After being told we don't eat shellfish our waitress told us the lobster special. She offered to refill my husband's wine glass when he taken only a couple of sips. She tried to bus his dessert wine ($28) with 1/3 of the serving left. (Perhaps because the table was in the dark, she could not see the level of the glass?)
We did get a candle on our desserts. (The choices were not hugely interesting, but the maple pudding was quite good.)
I sent an email to the general manager outlining our disappointment about the poorly cooked fish. I was quite specific that I was NOT looking for a comp, only that he should know the quality being sent out from his kitchen. Again, I did not expect a comp...especially for the $38 entree, but a comp is a very good way for a restaurant to say, we made an error and we are sorry. Another way to say that is to actually say "sorry". We'll see if he writes back.
544 South Grand, Los Angeles, CA 90071