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Restaurants & Bars 3

Urbo - major disapppointment

melpik | Apr 15, 2015 04:55 AM

Went last night to Urbo for after theater. Boy were we disappointed. Walked in and there was no one to seat us for several minutes even though the place was not very busy. Ordered chocolate peanut butter torte and 2 burgers. The burgers came relatively quickly and with good reason- they were raw practically still breathing. We had ordered a medium and rare but these were extra rare. The torte was about the size of a taste or a sliver not a serving. Returned it to the server who went to the manager and got permission to add a second slice to the portion and said the manager would remove from the bill (which ended up happening). The server, Mugni, apologized and indicated that he had been telling management torte portions were too small. On way to restroom I found the manager and told him of issues and he said he would stop by. He never did. Too many other choices to eat in the theater/Times Square area. Of note, many complained about the service. We thought the service from Mugni was very good. Our complaint was with the food. Do yourself a favor and skip this one.

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