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Upsetting Encounter At Incontro in Franklin (very long)


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Upsetting Encounter At Incontro in Franklin (very long)

Steven | May 17, 2006 02:21 PM

Took my family here for mother's day. We were all very excited to check it out, we waited two months in hope that they would be running a fairly smooth operation. We were wrong. First we made a 5:00 reservation and showed up at 4:45. They told me the table was still in use even though they were not filled up yet, I said fine because I wanted to check out the rest of the place so I took my wife an d Mom upstairs to the bar. Service at the empty upstairs bar was very slow. It took a very long time to get drinks and the bartender didn't really show much interest. I orderd a Maccallan 18yr, sangria and a glass of pinot grigio-for mom. When I asked for the check I was shocked at the amount-$43.00?! For three drinks? Turns out they charged $25 for an average pour of the Maccallan on the rocks-I don't even pay that much in most of the restaurants in Boston! Not even close unless I'm in a hotel bar.
Anyway, an hour goes by and we are still waiting for our reservation, they tell us that our name was very similar to two others on the list that were standing by the host stand so they gave our table to them. The did't bother to wring the fancy little pager they gave us! Great, so we finally sit down at about 6:15, when we walk over to the table it is set up like some kind of joke, they have these big beutiful banquets and they decide to attach a small two pperson table to it so we have to sit sideways to the rest of the table(8 of us in total) I told the waiter to get rid of the additional table and that we would push our chairs up to the banquet ourselves. The waiter David said" that makes alot more sense". Thanks David. No one comes over to apologize for the wait or the inconvience of the table move. O.K.
I try to get it going with a couple of the pizzas, the margarita $9 and the sausage ricotta $12 pies. The pizzas were good but they weere mostly dough with out alot of toppings. It wasw just good to get something to eat at this point. I decide to order for the table with out any objection from the fam so I get as much as possible for us. IceBurg salad $8-pretty average for what it is, Caesar sald$8- quite possibly the worst I've ever had(broken dressing with very acidic taste and a giant parmesan tuile bowl that tasted like burnt cheese), Calamari $14 - overpriced, clumped together, not hot or crispy fried calamari,thanks, 2 Spinach salads $8- my mom and sister said they enjoyed them but they didn't really eat much of them, didn't bother to try my self, Tuna tartare $10 - pretty under seasoned, it really didn't have much flavor nor did the oversized crackers that were served with it, they tasted stale or undercooked. Crab and cod fritter $12 - I'm sorry but I really tried to figure this one out, very fishy taste and could not distinguish any thing in the small balls besides mashed potato and fish, it did come with alot of expensive onion rings though.
For dinner we had the tenderloin of beef $24 - was ordered rare and served medium, the halibut $22- drowned in 40 garlic clove sauce with unidentifiable vegetables, grilled wasted quail $18 served on top of unseasoned polenta with overcooked dry sausages, tagliatelle pasta $16 with bolognese sauce was quite insulting, unseasoned pasta that reminded me alot of the pasta you buy in the cellophane packages in the grocery store. the bolognese sauce was horrible, it had a vey funny taste that was mor sweet than anything and there was barly any meat in the sauce not to mention any sauce on the pasta. My neice had the raviolis with ricotta $15- the pasta was very nice and the filling was nice and tasty, she's 16 years old and very picky so for her to like it it had to of been really good. My wife had the scallops over risotto $21 - very small and very overcooked scallops on top of a green risotto that really didn't have any punch of flavor to them. They tried to serve my nephew a burned piece of grilled salmon which I made them take back(which by the way was the only thing we sent back) incedentally I walked by th kitchen a moment later and I heard the chef telling the crew to 86 the salmon. Why would they try to send out a poor piece of salmon rather than tell the guest that they had a problem and ask if there was something else they could get them?
As far as poor David goes, he really has been given no training and no leadership. He didn't have a manager help him or get anyone else to help him. We tried joking with him but couldn't really get him to engage the table. David has no idea how to water or clear a table, in general he has no idea what service really is and it's not his fault, it's his managers I blame, not once did they come over to check in or to comp the pizzas because of the wait, never asked about the food or us in general. What I want to know is where do they get the nerve to charge 18% gratuity when we never got any service. I ended up spending $450.00 for mediocrity all around at best. If they expect to win over the people around franklin and milford they had better start to respect them.

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