Visited Hello Toast recently and enjoyed the food, but was less than impressed by the service.
I ordered the eggs benedict with smoked salmon, and a side order of sausages. Girlfriend had the french toast stuffed with cream cheese. The eggs benedict was properly poached (skimpy on the smoked salmon) but came with a tasty side of hash browns. French toast was quite substantial and held it's own without requiring syrup.
The service on the otherhand was sub par. The sausages did not arrive with the eggs, and when asked, the server questioned whether I even orderd them. She returned shortly with the sausages and acknowledged that they were ordered, but some how managed not to apologize. Getting coffee topped off was a real chore (asked 3 times in 10 min). Even more difficult was trying to get the bill, which took about 15 min.
The main issue seems to be that there are only two servers for the entire restaurant that are also responsible for bussing, capuccino bar and cash. All in all I believe it took close to 2 hours for brunch. Due to the poor service, I can't recommend it.
I'm interested in hearing of others experiences and whether or not they had the same issues with service.