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Service for "regulars" vs everyone else


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Not About Food 82

Service for "regulars" vs everyone else

SeoulQueen | Jun 9, 2009 08:51 PM

Recent trip to Cape Cod and my DH and I went to a casual cafe for lunch. It wasn't listed in any of the food guidebooks but we were in a tiny town, it was way past lunchtime and we were starving. I guess I should have known better.

The cafe had 10 tables (5 were already filled) being served by 2 women. I gathered that the older waitress was the owner and/or manager as she was ordering the younger woman around.

A few minutes after we were seated, the table next to us was filled by a couple who were obviously regulars since they greeted both women by their first names. This meant there were now 7 filled tables. The older waitress stopped at their table and proceeded to have an extended conversation with them. Meanwhile, we were waiting for someone to bring us menus. The younger women finally brought them and after further waiting/flagging down the younger waitress, we eventually got our order in. Unfortunately, this was the level of service (or should I say level of non service) for the entire meal.

The older waitress was constantly stopping by the table where the regulars were sitting - asking if they wanted more water, jumping to get them extra cutlery, plates, chatting to them - while mostly ignoring the other tables, including us. At the end of the meal, she came by with the check and said "oh sorry, I feel like I ignored you " I just stared at her. Duh! What do you think? ?

Am I correct to be irked by the fact the regulars received stellar service while I did not? Or is that to be expected because they are repeat customers?

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