General Discussion

Server Mistakes

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General Discussion 3

Server Mistakes

Seth Ditchik | Jun 7, 2000 03:08 PM

Here's a situation; we went to a restaurant (Emma's, in Cambridge) and ordered a pizza pie. We gave the number of the pizza (#5) and described the pie to the server, making a request to use a different sauce than the one mentioned in the description. When the pie came out, it was the one listed as #4, which we brought to the server's attention. Since we were starving, we decided to eat the pie they brought out rather than wait for a new pie to be made.

When the bill came, the charge was for the pie we ate, which was more expensive than the pie that we had actually ordered. When we brought this up to the server, he told us that he had asked the management and they said that we should pay for what we ate.

This made me angry. While the pizza probably would not have gone to waste (they probably could have sold it off by the slice), it was a mistake on the server's part, and I feel that we were accomodating them by taking the pizza that they brought rather than holding out for the one we ordered. What really has me irked, though, is the intimation that in accepting the wrong pizza we absolved the restaurant of any mistakes they might have made, and the feeling that we were being accused of trying to bilk them out of money.

In my opinion this place makes the best pizza in the Boston area; however, I don't think I'll be going back there.

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