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Rude treatment at Khao San Road

Nyleve | Mar 31, 2015 05:58 AM

I had a really nasty experience the other night at Khao San Road. We were going to an event at The Lightbox on Sunday night and needed a restaurant in walking distance because one of our party needed to eat and run to get to the venue early. 4 of us arrived at the restaurant exactly at 5:00, when the restaurant opened; the 5th member of the party was on his way - maybe 5 or 10 minutes away. We asked for a table for 5. One of the two hostesses asked if the entire party was there and I Told her that one was late but we would sit down and order for the table anyway. She refused to seat us saying that they only seat full parties. I explained that the latecomer was going to arrive in just a few minutes and that we were sharing dishes so would order everything. She said if she seated us, we would be put at a table for 4 and that the 5th wouldn't be allowed to join us. The 5th was my son, by the way. I said don't worry we wouldn't hold anything up and that there wouldn't be any late ordering. We were told to "go stand over by the wall and wait until our party was complete. When I objected, the second hostess looked me in the eye and said "What she is trying to tell you is that she wants you to go and stand over there until bla bla bla." It was a case of Bad Cop- Bad Cop.

Now, look. We are older folks. Maybe we just don't get the vibe of the place and maybe we should have just gone with the flow and quietly stood by the wall as we were told. But I'm sorry, it was brusque to the point of nastiness and if we had any extra time we would have simply left and gone elsewhere. But we had no extra time. So 3 minutes later my son arrived and we were seated.The food was delicious and our server was very sweet. So there's that. But one detail: we were seated at a table for 4 with an additional chair pulled up to the end. Not that that was a problem - but clearly we would have had that same table whether we were 4 or 5.

On leaving, I stopped to let the hostess know that I found her treatment of us unacceptable. Not only were we not offered any sort of apology, but she actually accused me of being rude and when I asked for her name she refused to give it to me and then turned and walked away. Just like that.

I can tell you one thing. In spite of the food, I will not be back. None of us will be back. A restaurant is supposed to be about hospitality and accommodation. I get that Khao San Road is a busy, thriving restaurant and that you are not lacking for customers. But still, there is never any excuse for treating any potential customer with anything less than friendliness and welcome. I understand you have rules, but sometimes - and in this case - they don't make enough sense that they cannot be bent. The two hostesses need a bit of sensitivity training.

Khao San Road
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