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Ristorante Rumari - terrible dining experience


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Restaurants & Bars

Ristorante Rumari - terrible dining experience

LoveCulverCity | Jan 25, 2009 05:11 PM

RUDE service.

Wanted to warn any people dining in the OC to avoid Ristorante Rumari at all costs. I have never had a worse dining experience, both in terms of the mediocre and overpriced food and the extremely rude service.

I know it's a beach/tourist area, but for those prices, even if the food sucks, the waitstaff and management shouldn't so openly hostile and downright mean to customers.

We ordered a "seared" ahi tuna that came fully cooked, all the way thru, and had to send it back. It came back the next time completely cold in the middle. It was one of the world dishes I have ever seen, and we weren't about to pay the $40 pricetag for a terribly done dish.

When we pointed it out to the waiter, he gruffly took it away, and after we complained about the terrible second try, the manager came out and all but said he wouldn't serve us anything else. When we tried to discuss the dish, he basically said we didn't know what we were talking about and that his 17 year history excused everything. We asked for the check and were left waiting and waiting. They didn't take anything off our bill to compensate for ruining our evening, and when I attempted to speak to the manager afterwards, he never apologized for the disappointing meal and bad service, continually repeating "That's your opinion" in a phenomenally condescending way.

BTW, every other dish sucked. The meatballs were crumbly and tasteless. The lasagna was all cheese and water. The seafood penne smelled off. The swordfish was seasonless.

Perhaps because they are frequented by so many tourists and don't expect a lot of repeat customers, they don't feel the need to be polite or hospitable to their customers. Nor do they feel the need to serve decent food.

To sum up, friends don't let friends eat at Ristorante Rumari.

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