Fellow Hounds, I just came back from brunch at a slightly upscale restaurant. It's a destination place for most locals, located in a purely residential area about 20 minutes "out of town". In other words, there was one available public sink & toilet for customers and staff.
One of my party returned to the table perplexed that she couldn't get the faucets to work in the bathroom. Once asked, our server looked mortified and reluctantly admitted that the water had just stopped working and that staff was out back working on it.
The restaurant kept seating people. I sat there uncomfortably. Between needing to use the ladies and the thought of unwashed hands...
By the end of our very leisurely meal - just under 2 hours later - I went to investigate again. The bathroom was still labelled out of order but another patron was in there experimentally flushing the toilet. The two (!) servers at the counter both couldn't tell me if the water was back on and had to ask other staff. It had just come back on.
I'm tempted to write the restaurant and just give them some feedback about how this was handled. How they handled this really undermined my confidence about the hygiene standards of the place. My town is already hurting for decent restaurants. I do want them to stick around.
What do you think?
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