I was very excited to eat at Ouest last night, as I had heard great things about it. The food did not disappoint, but the service was terrible.
My friend and I were seeted at a lovely table on the balcony and the waitress came over to take drink orders. We were not having any but asked about specials and were told that they were out of the special fish of the day. It was only 8:30 and I thought it was odd that they were out. But I did not say anything. She than placed bread on the table and did not warn us that it was very hot. I burnt my fingure on it. When she took our order I asked for the duckling, only to be told that they were out of that as well, so I fealt rushed to change my order. My friend and I each wanted an appatizer, but also to share a salad. They brought the salad, nicely devided first. We thought that was odd as the salad usually goes between coursed, but no biggy. Two minutes after recieving the salad however, they brought the hot appatizers. They could not even be eaten at the same time as the plates were too big to fit in front of us. By the time we finished our salads we had to akwardly switch the plates to eat the now cooler appatizers (my friend had soup).
After the dishes were taken away we waited for our main courses, and we waited, and waited, and waited. Finnally my friend pointed out the the waitress that it was taking a long time. She replied that the kitchen was slow on purpose so that we would have time between courses. Please, it is not supposed to be that slow, and to be in denial of the problems, that angered me more than anything else.
As I said the food was very good, but it is not a cheep restauant. At those prices you can have a great meal and great serivice. Union Square Cafe comes to mind. They can learn something from Danny Mayer.