For my Birthday, my husband had made reservations at Dakota jazz club for Saturday june2 ,two weeks in advance and even requested a booth but was told they could not guarantee it.My husband was not keen to go as when we had gone there previously on Valentine's day-they had an open booth which we requested but they turned us down saying they preferred to seat 3 persons in those rather than 2 and then gave it away to another couple! They comped our dessert but my hubby was not pleased at the service. Anyhow, I thought the food was good and really wanted to listen to jazz.... so hubby made the reservation. We get there...and...THE RESTAURANT IS CLOSED FOR A PRIVATE EVENT! I was shocked and had tears in my eyes. the manager said their staff had known about it for six months! the manager took my husband's card and said 'oh...we should have you back some time'.
We were shell shocked and livid. Why did someone take our reservation if the prior committment supposedly had been well known in advance? they had our phone number...someone could have called us if they made a mistake.
We ended up going to 'La belle Vie' and sitting in the lounge. We did not let them know of our disastrous evening upto that point. We enjoyed a 4 course meal [mine was vegetarian]-chef's tasting and they did 4 courses instead of 5 for each of us at our request.Every morsel from the amuse bouche to the delicious olive oil cake with olive oil ice cream for dessert was succulent and so tasty.It was a lesiurely 2 hrs in a beautiful space, excellent service and a wonderful experience overall. We were treated with graciousness and courtesy every step of the way.
9 days later, we have not heard back from the Dakota yet and we will not go back no matter what. Not a way to treat patrons in my opinion.
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